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Had someone else’s debit card linked to my account but with the name ‘Patel Asha’ and they have ordered 8 items through my account. One of the service reps inadvertently told me the woman’s name, so I will blow her name up too. I guarantee I will be blowing up Amazon on X and Facebook, and on insta. I haven’t figured out what the point is of using my info but her own payment information. I’m told I’ll get an email when I can access the account but how do I do that without the phone (number) I still can’t get into the account because they won’t change the phone number. I called back and talked to another person who told me he was going request that the account be suppressed and scrubbed of all info. But it is still my account, my name, my address, and evidently my old phone number. While o was on the phone the person ordered something through my account. I was on the phone w/ customer service for over an hour. I no longer have the phone number on the account so I can’t verify the acct. I have a Dorman account that has been used several time. This feedback is private to you and won’t be shared publicly.
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Mark contributions as unhelpful if you find them irrelevant or not valuable to the article. If anyone from Amazon would like to contact me I will be happy to share the original details, but I'm not going to spend half my day trying to make contact with you - you're going to have to reach out to me. For the 30s of inconvenience when ordering you might save yourself several thousand dollars of headache. So please "like" and/or "share" and keep an eye out for these things happening to you! And it's probably a good idea to refrain from storing your credit card details on websites, even those you may trust. Glad you asked! I'm venting a little, having been frustrated at what is probably the worst handling of a fairly serious security issue I've been a party to.Īlso I'm really hoping to raise awareness of the issue such that someone from Amazon will take this seriously and investigate the issue. Here's the proof I screen cap'd before I deleted it all: Security have not tried to make contact again since the call dropped out.Security don't seem all that interested.They won't call me because I'm not in the US.They handed me their browsing history, address and credit card details in the process.Amazon has connected what appears to be a legitimate order from someone else to my account.Or perhaps we were disconnected accidentally. I spoke briefly to someone on a crackly line who then, after assuring me "they were still there" hung up.
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Sundar was (after 3 attempts) able to connect me to a caller claiming to be in the security team. I'll spare the gory details, but 30 minutes into this fiasco I asked him to get one of the security team to call me directly, as it was clear he was not empowered to escalate this issue. Sundar spent about 10 minutes typing and deleting messages, before I eventually got the message saying that he was "checking into my order". I spoke with someone identified as Sundar, and in the chat window laid out the issue as I saw it. Naturally, I reached out to Amazon support at this point.įrom Australia it's not possible to have Amazon call you, so I opted for chat. I would really have expected better security from the world's largest online retailer, and as an IT professional I really can't imagine how such a thing can have happened. I assume that, for all intents and purposes, we are now free to use that verified card to make purchases of our own - though I obviously didn't try. I was very concerned to discover that this person, who shares the same first name with my wife, how had their credit card, home address and browsing history now connected to my wife's account. I cancelled the order for the sake of safety, and went hunting through my wife's profile settings to make sure nothing was amiss. These were not the normal actions of a hacker, I surmised.
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We were able to reset the account password, so the "hacker" hadn't taken over the account in a traditional sense.Naturally, she assumed her account had been hacked, but on closer inspection I didn't think that had been the case: She got an email from Amazon that looked legitimate, for an order that she had not placed, to be delivered to Mauston, WI in the US (even though we live in Australia). A few minutes ago I received a panicked phone call from my wife.